Grievance Redressal Mechanisms
Grievance Redressal Mechanisms
The Local Self Government Department (LSGD) has established various mechanisms for addressing grievances related to Grama Panchayats. The major grievance redressal mechanisms currently available are given below:
Major Grievance Redressal Mechanisms
K-SMART Online Portal
K-SMART is an integrated system that brings together online services of Local Self-Government Institutions. The public can submit complaints and grievances through this online platform.
Link: More Information
Public Grievance Cell – LSGD
Complaints can be submitted through the Public Grievance Cell functioning under the Local Self Government Department.
The Local Self Government Department has provided dedicated WhatsApp numbers for reporting complaints relating to delays in obtaining services, corruption, and the Waste-Free New Kerala initiative.
- WhatsApp Number for reporting delays in services and information regarding corruption:
8078066060 - Unified WhatsApp Number for submitting complaints related to Waste-Free New Kerala:
9446700800
Ombudsman for Local Self-Government Institutions
The Ombudsman for Local Self-Government Institutions is a state-level authority established to conduct investigations and inquiries into allegations of corruption, maladministration, and irregularities committed by elected members of Local Self-Government Institutions, including Presidents and other members of the governing body, as well as officials and officers appointed to or transferred from Local Self-Government Institutions, in the course of discharging their administrative duties. The Ombudsman is also empowered to dispose of such complaints in accordance with the provisions of the relevant Act.
Ombudsman for Local Self-Government Institutions
Safalyam Complex, 4th Floor,
University P.O., Palayam,
Thiruvananthapuram – 34
Phone: Office – 0471-2333542, 0471-2330546, 0484-2430703
E-mail: ombudsmanlsgi@gmail.com
Tribunal for Local Self-Government Institutions
The Tribunal for Local Self-Government Institutions is responsible for considering and disposing of appeals and revisions against decisions of Local Self-Government Institutions. The Tribunal is headed by a legal expert holding the rank of a District Judge. The Tribunal is also empowered to offer its opinion when the Government makes a reference concerning the legality or validity of a decision taken by a Local Self-Government Institution.
A petition against an order must generally be filed before the Tribunal in Form C within 30 days from the date of the order against which the complaint is made. With the permission of the Tribunal, a petition or revision may be submitted with a delay of up to one month.
If a representation submitted to a Local Self-Government Institution has not been disposed of even after 60 days, a petition may be filed before the Tribunal within 90 days. Since there may be respondents opposing the petition, a self-attested copy of the petition along with the relevant documents and, as far as possible, affidavits may be submitted directly to the Tribunal or sent by registered post.
A Demand Draft for ₹50, payable at the Thiruvananthapuram office of the Tribunal, should be enclosed with the petition. In addition, a ₹100 Legal Benefit Fund stamp should be affixed to the petition.
Address:
Tribunal for Local Self-Government Institutions
TRIDA Building, Rehabilitation Block,
Medical College P.O.,
Thiruvananthapuram – 37
Phone: 0471-2478394, 0471-2578449, 9447768394
Chief Minister's Public Grievance Redressal System
The Chief Minister's Public Grievance Redressal System is an online mechanism for receiving administrative grievances relating to the Government as a whole. The website has been established to facilitate efficient resolution of public grievances and provides options for submitting complaints, tracking their status, and identifying the officers responsible for handling them.
The system also includes dashboards relating to state services, grievance redressal, and relief fund reports, as well as public feedback mechanisms concerning government services. The portal aims to make citizen services more accessible, responsive, and people-oriented.
Complaints relating to the Local Self Government Department can also be submitted through this system. Such complaints are forwarded to the concerned department for appropriate action.
Link: Visit the Website
Grievance Redressal System of the Minister for Local Self Government and Excise
This is a grievance redressal mechanism connecting various levels of offices under the Local Self Government and Excise Departments. Complaints relating to these departments can be submitted to the Minister through the online grievance redressal portal. The complainant is notified through SMS regarding the progress and movement of the complaint at each stage.
Link: Visit the Website
Vigilance Wing
The LSGD Vigilance Wing, functioning under the Secretariat, examines public complaints and objections concerning unauthorized or rule-violating building constructions across the State, as well as irregularities in the related files. The Vigilance Wing takes necessary action to ensure strict enforcement against unauthorized building construction and related irregularities.
Link: More Information
